Welcome to the website of the Ullapool Medical Practice

Office Hours
The Reception Desk at the Health Centre is open between 9am and 6pm Monday to Friday. You are welcome to come in person to speak to a member of staff between these hours. Telephone calls can be made to the receptionists between 8am and 6pm.

When the office is closed (for example during staff training sessions, or outwith normal hours), the telephone is switched through to NHS24, whose staff will answer your calls.

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Medical Emergencies
If you are very ill and think that you need an ambulance, you should call 999.
For consultations that cannot wait until the next appointment, see advice below.

Urgent Medical Consultations
Within Office Hours (8 - 6 Mon-Fri) - Phone 01854 612015
The Doctor on call, who is generally one of the Practice Doctors, will assess and respond to requests for consultations which cannot wait until the next appointment. If you are not fit to attend the Surgery and require a home visit, please make your request between 8.00 and 11.00am, if possible. If you feel that your request is urgent, please say so and it will be given priority. It would be helpful to give the receptionist as much information as you can when you telephone.

Out of Hours - Phone 01854 612015
From 6.00pm through to 8.00am Monday to Friday and from 6.00pm on Friday through to 8.00am on Monday morning, all calls will be diverted to NHS 24. You will be put through to a nurse advisor and your symptoms will be assessed. If you take medicines for whatever reason, keep a list of them near the telephone. This will save time, as the nurse advisor will need to know what you are taking in order to make a full assessment. All frontline staff have access to the same information and can link up with the doctors at the practice.

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Disability
There are automatic front doors but if you are disabled and feel that you may require assistance to open the door at the main entrance, please let us know that you are coming and a member of staff will be available to help you.

If you have hearing impairment, there is a portable induction loop situated at the reception desk - you can alter your hearing aid to the correct setting for this. The loop can be taken into the consultation with you.

If you have visual impairment, you can ask for your letters to be sent in large print.